User account data must be imported either through an established automated process or by support staff.  The preparation of the import file is similar in both processes; however the delivery of the file may differ. For more information on the files and best practices for populating them, see the Data Import Files section.


Support staff method

For periodic (biannually) or irregular (randomly) imports support staff can handle the import process while also checking for any formatting errors.  To submit a file to be imported, simply contact us (through our web form) for instructions on providing the file in accordance with your campus security protocol. 

Automated method

For regular imports, we require an sFTP directory watch configuration which allows systems on your campus the ability to “drop” a file into a specific folder along with a manifest file at regular intervals, once the files arrive Campus Labs automatically processes the import.

For more information about this process please review our article on Using FTP to Load Bulk Data into Beacon

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